Reference

Our Legal Framework Keeps Your Account Safe

Your account and withdrawal requests matter to us. We've built clear policies around data handling, account access, payment security and dispute resolution so you know exactly where you…

Data retention rulesAccount closure on requestPayment verificationSupport contact paths
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topcer 88 Our Legal Framework Keeps Your Account Safe
REACH OUR TEAM

Contact Us About Account and Legal Questions

Live chat Open your account dashboard and tap the support icon bottom-right.
Email support Send questions about data access, account closure or payment disputes to [email protected].
Account settings Review your legal preferences, download your activity log and request data export directly from…
HOW WE PROTECT YOU

Data Security, Cookies and Account Access

Encryption standard

All DANA, OVO, GoPay and QRIS transactions are encrypted with TLS 1.2 or higher. Your banking credentials and withdrawal requests never leave your device unencrypted.

Cookie policy

We use session cookies for login persistence and analytics cookies to understand how you navigate the lobby. Third-party trackers are disabled by default. You can opt out via your browser privacy settings anytime.

Account closure

Request permanent account closure from your settings or through live chat. We delete gameplay history and personal data within 90 days, except where legal holds or payment disputes require retention.

Data access requests

Email [email protected] or use the account settings export tool to receive a copy of your personal data, deposit and withdrawal records, and game history in portable format.

Dispute resolution

Payment discrepancies and account disputes are reviewed within five business days. We coordinate directly with your bank (DANA, OVO, GoPay, QRIS providers) to resolve chargebacks and failed transfers.

Policy changes

We notify you of material changes to this legal page via email and in-account message at least 14 days before they take effect. Your continued access after the date means you accept the new terms.

Answers to Your Account and Data Questions

We collect your full name, email, phone number, date of birth, residential address and banking details (for DANA, OVO, GoPay or QRIS verification). We also record your device type, IP address and gameplay timestamps to verify identity and prevent fraud. You may review all stored data from your account settings anytime.

We retain your account data for seven years after closure for regulatory and tax compliance. Gameplay history and personal details (name, contact info) are deleted after 90 days unless a payment dispute or chargeback is under review. You can request earlier deletion subject to legal holds.

Yes. Email [email protected] or use the export tool in your account settings under Privacy and Legal to download your personal data, payment records and game history in portable format. Deletion requests are processed within 30 days, except where legal obligations require retention.

Contact our support team via live chat or email. We investigate all payment disputes within five business days and coordinate directly with your payment provider to resolve failed transfers, chargebacks or unexplained deductions from your account balance.

All deposits and withdrawals are encrypted with TLS 1.2 or higher. Your banking credentials and account number are never stored on our servers; payment verification happens on encrypted secure channels. We do not share your payment details with third parties.

We use session cookies to keep you logged in and analytics cookies to track how you navigate the lobby and which games you explore. Third-party ad trackers are disabled. You can disable non-essential cookies in your browser settings or opt out via your account privacy preferences.

Open the live chat in your account dashboard (available 08:00 to 22:00, Indonesia Time) or email [email protected]. For formal data access or closure requests, use the Privacy and Legal section of your account settings to submit and track your request status.

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