Privacy Policy Frequently Asked
We collect your name, email, phone number, date of birth and bank account details. When you deposit via DANA, OVO, GoPay or QRIS, those payment networks verify your identity. We also collect your IP address and device type when you log in, and record which games you play and how long each session lasts.
Your bank account information is encrypted using industry-standard SSL/TLS protocols and stored in secure servers. We never store full card numbers or PIN details. Payment processors like DANA, OVO, GoPay and QRIS handle the actual transaction; we only receive confirmation that the deposit or withdrawal succeeded. Your account password is hashed, so even our staff cannot see it.
Yes. Log into your account, go to Settings > Data and Privacy, and click 'Download Your Data.' We'll email you a copy of your profile, account history, game logs and withdrawal records within 48 hours. You can also contact live chat to request specific information about what we store about your account.
Only our support team and security staff access your data when handling complaints or fraud investigations. Payment processors (DANA, OVO, GoPay, QRIS) see your transaction data only. Game studios see your session ID but not your name. We never sell or rent your information to advertisers or marketing companies.
Account profile and game history are retained for 12 months after closure to prevent fraud and meet tax obligations where local law permits. Session logs are kept for 36 months. You can request earlier deletion in writing; we'll comply unless legal requirements demand we keep records longer. Contact support to start the account closure process.
Change your password immediately and contact live chat or email support right away. We'll review your login history in real time to spot unusual activity. If fraud is found, we can reverse transactions and reissue winnings to your verified payment method. Enable two-factor verification in Settings to add an extra layer of security going forward.
Yes, we use session cookies to keep you logged in and analytics cookies to see which games are most popular, how long players stay in lobbies and which device types are used. These help us spot security threats and improve the platform. You can disable cookies in your browser settings; you'll simply need to log in again on each visit to the site.
