Common Questions About Terms & Conditions
Yes. You can close your account at any time through the account settings menu. Any balance remaining will be available for withdrawal via DANA, OVO, GoPay, QRIS or bank transfer, subject to our standard verification process. Closures are immediate, but your final withdrawal may take one to three business days to reach your wallet.
We send password-reset links to your registered email address. If you no longer have access to that email, contact our support team with your account username and phone number, and we'll help you regain access after verifying your identity. This process usually takes one business day.
topcer 88 doesn't charge deposit or withdrawal fees on DANA, OVO, GoPay or QRIS transfers. Your bank or payment provider may charge their own fees, which appear in your transaction confirmation. We always show you the final amount before you confirm.
Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within minutes after we verify your request. Bank transfers may take one to three business days depending on your bank's processing time. You'll see a status update in your withdrawal history as soon as we process it.
We collect your name, email, phone number, date of birth and bank or payment details when you open an account. We also store your login history, game activity and transaction records. We use this data only to process your payments, prevent fraud and keep your account secure. We never sell your data to third parties.
Yes. Go to your account settings and update your email address or payment details. If you're changing your payment method, we'll ask you to verify the new one before it becomes active. Changes take effect immediately after verification.
We monitor all login attempts from unusual locations and alert you by email if we detect suspicious activity. You can review all active sessions in your account security panel and sign out from any device remotely. If you believe your account has been compromised, contact support right away and we'll secure it within minutes.
